We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery
Other issues
What are my payment options?
How to track my order?
You can track the status of your order by visiting our "Track Order" page and entering your order number and email address.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
How long does it take to process an order?
Normally, we will process your order within 1-3 business days. Once the processing is completed, you will receive a confirmation email.
Do you offer free shipping?
We offer free shipping!
Do you ship internationally?
Yes, we ship internationally. You can select your country/region during checkout.
Are your products tested on animals?
We strictly adhere to the principle of no animal testing, and none of our products are tested on animals.
How do I get discount information?
You can subscribe to our emails to get the latest information about new products and exclusive offers.
How to contact customer service?
You can contact us via email (vgo@vgobeauty.com) or call our customer service number (+12812500206).
Orders
What are my payment options?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
How to track my order?
You can track the status of your order by visiting our "Track Order" page and entering your order number and email address.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
Shipping & Delivery
How long does it take to process an order?
Normally, we will process your order within 1-3 business days. Once the processing is completed, you will receive a confirmation email.
Do you offer free shipping?
We offer free shipping!
Do you ship internationally?
Yes, we ship internationally. You can select your country/region during checkout.
Other issues
Are your products tested on animals?
We strictly adhere to the principle of no animal testing, and none of our products are tested on animals.
How do I get discount information?
You can subscribe to our emails to get the latest information about new products and exclusive offers.
How to contact customer service?
You can contact us via email (vgo@vgobeauty.com) or call our customer service number (+12812500206).